A legal disclaimer

Neuro Beetle uses third-party sellers.

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Returns to Third-Party Sellers

When you order from a third-party seller that fulfills and ships its own inventory, your return is sent back to the seller instead of Neuro Beetle.

Refund Policy - the basics

1. Request a return

contact sales@neurobeetle.com to start your return request.

2. Get return instructions

The seller will provide one of these return methods:

• A web link to complete return

• An email to complete return

• A return address in the United States

• A prepaid return label

• A full refund without returning the item

3. Package your return

• Use the original packaging or a similar-sized box

• Disassemble items that required assembly

• For electronic devices, erase any personal information, including passwords and passcodes, from items that you’re returning, such as laptops, cameras, and other electronic devices. Consult the manufacturer’s website or contact the manufacturer for support on how to do this.

4. Ship your return

• Use the shipping label provided by the seller

• Items valued at $100 or more: Insure the shipment and use a signature service

• Items valued over $35: Use a trackable shipping service

• Items below $35: We suggest using the USPS delivery confirmation service

We may not be able to cover you under the A-to-z Guarantee if:

• the package doesn't arrive and you didn't use a trackable method to return or 

• You refuse the shipment as a method of return.

5. Track your refund

The seller will process your refund after receiving the return.

6. Extra-large or heavy items 

A package is defined as extra large or heavy if it:

• weights more than 150 pounds

• is over 108 inches long

• exceeds a total of 165 inches in length and girth [(2 x width) + (2 x height)].

For extra-large items, you'll receive either:

• A postage-due label (you pay for shipping)

• A prepaid label from the seller